general terms & conditions.

Legal

INTRODUCTION & APPLICABILITY

The following general terms and conditions apply to all contracts for the purchase of products and services between fiberstorm GmbH and consumers or entrepreneurs, regardless of the method of conclusion (online via www.fiberstorm.ch, offline e.g. at trade fairs or through authorized agents), unless otherwise expressly agreed. The GTC are accepted by written, electronic or verbal consent prior to conclusion of the contract.

CONCLUSION OF CONTRACT

The presentation of the products and services on www.fiberstorm.ch does not constitute a legally binding offer, but a non-binding invitation to order. Online, the contract is concluded by clicking “Order” and confirmation by e-mail. Offline the contract is concluded either by written or verbal consent with reference to these GTC. After order confirmation, a pro forma invoice is issued.

PRODUCT INFORmATION

The essential features of a product and service are described at www.fiberstorm.ch For additional information and questions about existing information, please send an email to fiberstorm at contact@fiberstorm.ch.

PRICES

All prices are current and valid on the day of ordering only. Prices may change on an ongoing basis – sometimes from one day to another. The Buyer will be invoiced the price valid on the day of ordering.

All prices include materials (if applicable) and VAT, unless stated otherwise. fiberstorm GmbH reserves the right to change the prices and is not liable for errors and omissions.

BOOKING AND PURCHASE

You can book a session online at www.fiberstorm.ch 24/7 or by email on contact@fiberstorm.ch.

When enrolling, you must state your EAN No., User ID, PO No. or similar if your company requires this to appear on the invoice. Invoices are issued immediately upon booking.

For online orders you may also elect to pay by credit card. In order to use this option, you must be at least 18 years old and the holder of a valid payment card that we accept. Online payments are subject to the current card fee rate.

When you are ready to order, please enter your name, address, email address, telephone number and payment method, and then click “Pay online”.

A binding agreement between the Buyer and fiberstorm GmbH has not been entered into until fiberstorm GmbH confirms the order and accepts the Buyer’s offer by confirming receipt.

As a rule, your enrolment is personal and binding. See, how we manage your personal data here: www.fiberstorm.ch/privacypolicy

COLLECTIVE ENROLMENT IN SEVERAL SESSIONS

If you enrol in several sessions as a collective training programme, you will receive an invoice for each course. If you deregister from one of the courses of your training programme, you will be invoiced the full price of the courses that you completed.

CANCELLATION OF ORDERS, RESCHEDULING & REFUND

Cancellation or rescheduling can occur if this is done in writing (letter or email) as per the guidelines below:

Up until 6 weeks before the consultation: free of charge

Between 6 and 4 weeks before the consultation: 25% of the course price will be charged

Between 4 weeks and 48 hours before the consultation: 50% of the course price will be charged

Cancellation 48 hours or less before the consultation is not refundable.

If you are unable to attend the course due to illness or for any other reason, a colleague may take your place in the course.

CHANCELLATION OF SERVICE

In order to maintain the quality of our consultation, we reserve the right to cancel sessions. This could happen if, for example, the instructor is sick.

Should this happen, we will naturally offer a spot on the next available session with the same content. If a spot on a future session is not convenient, a credit note will be issued immediately for the course in question.

INVOICING

The full course price is invoiced within 24 hours upon enrolment. The payment terms are 30 days from date of invoice.

It is possible to split an invoice into instalments. Instalment invoicing is subject to a fee per invoice. Please contact fiberstorm GmbH if you want to split your invoice. One invoice can be split into a maximum of three instalments.

MISSING INVOICE INFORMATION

Missing invoice information in the form of correct company name, EAN number, purchase order number, etc. will require re-invoicing and is subject to a fee.

MISSING PAYMENT

Late payments are subject to a reminder fee of 5 CHF as well as interest (2%) for each month or part of a month.

PAYMENT

The card information you enter when you purchase our products will be transferred through the www.fiberstorm.ch payment gateway (stripe LLC) directly to NETS in an encrypted format (SSL). Hence, no one else will see or store the information about you. When making a purchase with a combined credit/debit card or any other credit card, the amount will be charged to your account as soon as you receive confirmation from us that we have received your order.

RIGHT OF CANCELLATION

In order to enforce the right of cancellation, you must inform us no later than 14 days after purchasing the product. You may use the standard right-of-cancellation form below if you wish to cancel your purchase.

If the Buyer informs fiberstorm GmbH that he or she regrets their purchase within 14 days of the purchase, fiberstorm GmbH will reimburse the amount received. The money will be credited to the credit card that was used for the purchase. For security reasons, we are unable to reimburse funds to other credit cards. There may be exceptions to this if the payment card used for the purchase has been replaced by a new payment card in the meantime.

Some products are not subject to the right of cancellation, or the Buyer may lose the right of cancellation. In our order confirmation, we will clarify if the right of cancellation does not apply to the product, e.g. due to the nature of the product.

You may use the standard right-of-cancellation form below if you wish to cancel your purchase:

To fiberstorm GmbH, Mattli 6, 6052 Hergiswil NW, Switzerland:

• I/we (* ) hereby wish to enforce my/our (* ) right of cancellation in connection with my/our (* ) purchase order for the following products (* )/ delivery of the following services (* )

• Ordered on (* )/received on (* )

• Name(s) of consum er(s)

• Address(es) of consum er(s)

• Signature(s) of consumer(s) – only if the form is submitted as a paper copy

• Date

(* ) Please cross out the portion that does not apply.

DISCLAMER & WARRANTY

fiberstorm GmbH is not liable for any direct or indirect losses due to ordered products arriving late to the Buyer or the ordered products having defects, when delays or defects are due to the Buyer’s action or omission or circumstances which are beyond fiberstorm GmbH’s control, such as war, riots, civil strife, fire, government interference, seizure, currency restrictions, labour disputes of any kind, including strikes and lockouts, or similar.

PERSONAL DATA – PROTECTION OF PERSONAL DATA

We take care of your personal data and treat them with respect. Read more about this and how to use your data rights here: https://www.fiberstorm.ch/privacypolicy/

COOKIES

By using www.fiberstorm.ch, you accept that we use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and in order to recognise the computer. A cookie is not a program and does not contain any virus.

If you would like to learn more about which cookies are used at www.fiberstorm.ch, and how to delete cookies, please click here: www.fiberstorm.ch/cookies

SUBJECT TO CHANGE

fiberstorm GmbH reserves the right to change and update the terms and conditions that apply to the website www.fiberstorm.ch. It is therefore important that you stay up to date to see if any changes have been made.

DISPUTES & JURISDICTION

The place of jurisdiction for all disputes arising from this contract is Nidwalden, Switzerland. Swiss law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

If you would like to file an official complaint about our service or other matters, please do so in writing by email to contact@fiberstorm.ch. Naturally, the claim must be justified. We commit ourselves to answering your complaint as soon as possible and no later than 10 workdays.

By submitting an order, you confirm that you have read, understood, and accepted these Terms and Conditions.